To replace a product that is suspected of having a warranted defect, the original purchaser must contact Cast Lighting LLC and obtain a return goods authorization (RGA) and ship FOB destination to the Cast Lighting service center identified on the RGA. Original owner must include proof of purchase, original purchasers name, return address and a detailed description of the allegedly defective parts or products.
Purchaser is responsible for the cost of labor to remove, repair, and reinstall any product. Cast Lighting LLC reserves the right to have a Cast Lighting authorized technician inspect the installation prior to removal of product to verify defect claim. If any of the warranted products are found by Cast lighting to be defective, such products will, at Cast Lighting LLC’s sole discretion, be replaced, repaired or refunded less an amount directly attributable to the owner’s prior use – such use to be calculated as a percentage of published estimated life.
Repaired or replaced product will be returned prepaid according to the shipping information provided by the original purchaser as noted on the RGA. The parties hereto expressly agree that purchaser’s sole and exclusive remedy against Cast Lighting LLC shall be for the repair, replacement, or refund of defective products as provided herein. This warranty extends only to product ownership by original purchaser and is not transferable whether to heirs, subsequent owners, or otherwise. This warranty does not cover labor or any other expenses to remove or install any defective, repaired, or replaced product.
This warranty does not apply to any products that have been subject to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), accident, improper installation, acts of god, improper packaging of returned products, modification, lightning strikes, voltage surges, or operating voltages in excess of +/ – 10% of the standard supply voltage of 120 volts or 230/240 volts AC, 50/60 Hz.
The forgoing warranty is in lieu of all other warranties expressed or implied including those of merchantability, fitness, or for any particular purpose or infringement. Original purchaser shall in no event be entitled to, and Cast lighting shall not be liable for indirect, special, incidental, or consequential damages of any nature, including, but not limited to, loss of profit, injury to reputation, and/or loss of customers. No employee or agent of Cast Lighting may extend, modify and /or change the terms of this warranty.